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Supply points
Supply point from data to the field
Nami enables you to track every activity relating to utility services from initial handover through to completion, ensuring precise monitoring of work processes and consistent management of information. Thanks to the mobile component, field staff can access the necessary data in real time, update details of tasks carried out, and record measurements, photographs and technical documentation, thereby contributing to the quality and reliability of the information collected.
The solution is designed to manage commercial orders, quotations, new connections, meter readings and other technical interventions in a systematic way, reducing the fragmentation of workflows and improving operational coordination.
The data collected in the field is merged into the web-based system, facilitating consistent process management and supporting planning, technical assessment and reporting activities. The immediate availability of information reduces manual tasks, reduces the risk of errors and promotes greater transparency for end users.
Particular attention is paid to data reliability, thanks to validation procedures, consistency checks and digital documentation of the operations carried out. Interventions, meter readings and technical inspections are recorded in a structured way, ensuring compliance with regulations, historical continuity and ease of use.
Commercial orders
Getting, planning and carrying out the tasks generated by end-customer requests
Site visits and estimates
Reporting on equipment, manpower and other requirements necessary for the task, and figuring out costs and completion times
New connections
Reporting and mapping of the activities needed to finalise the connection works
Meter replacement
Planning, bulk creation and monitoring of the progress of replacement tasks
Metrological check-ups
Schedule management for metrological check-ups and related tasks on the equipment concerned
Accounts in arrears
Monitoring of cases involving customers in arrears, and management of suspension and reconnection procedures
Meter readings
Organisation of teams responsible for reading and sorting orders for meter readers; collection of meter readings, attachments and any other relevant documentation
Meter-related tasks
Technical tasks carried out on metering units following failures or as planned by the distributor
improvements in asset management, reporting and data analysis (GitNux)
increase in productivity (T&D World)
Increased operational reliability and resilience whilst keeping the same level of costs (T&D World)
The Challenges Facing the Utilities Sector for Field Technicians
The utilities sector involves technicians working in the field on a daily basis, facing difficult environmental conditions, safety risks, outdated infrastructure, pressure to meet deadlines and a complex and ever-changing regulatory environment. Added to these challenges are the need to respond quickly to faults and to manage customer relations effectively.
Digital solutions address these critical issues, enabling immediate handling of reports, monitoring of interventions and real-time reporting. This improves coordination, reduces errors and speeds up response times, whilst simultaneously reducing operational and infrastructure costs.
Find out how to streamline your field operations
If you’re looking for a simpler, more efficient and sustainable way to manage field service in the utilities sector, Nami is the right place to start.
Tell us about your operational context: we’ll show you how Nami can be integrated into your processes, improve efficiency in the field and enable decisions based on reliable data.