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Emergency service
From the emergency call to the restoring of safe conditions
In the dynamic utilities sector, efficiency in emergency response is not only an operational goal but a key pillar of safety and compliance. NAMI was created in order to transform emergency management in the gas, water and energy sectors, offering native end-to-end control: from direct integration with call centre systems – whether managed in-house or via external providers – right through to the full restoration of safety conditions on site. Designed to be extremely flexible, the platform fits seamlessly into the operator’s processes, whether for the in-house management of field teams or in scenarios involving operational outsourcing. Thanks to an advanced module designed for mandatory information and service quality, the system ensures full compliance with strict regulatory standards, streamlining reporting and significantly reducing the risk of penalties.
Trouble Ticketing
The system guides call centre operators in classifying and prioritising emergencies
Task assignment
Task assignment based on the technician’s position, availability and skills
Monitoring
Real-time dashboard to check the progress of operations
Inspection Orders
Management and final reporting of the on-site work, including details of timelines, activities and materials
Outages
Identification of the damaged stretch, users without supply, reporting to the authority
Leakages and spills
Localisation, classification and repair of leaks from emergency call-outs or planned inspections
Task on meters
Management of the safety measures and replacement of the meters concerned
Checking and Monitoring
Planning of work to be carried out after the completion of a project, for monitoring or maintenance purposes
Timeliness and Advanced Logistics
Managing emergency services in the utilities sector is challenging: it is not just a matter of repairing a fault, but of ensuring public safety and the continuity of an essential service. The speed of response is directly proportional to the quality of the technology used, and NAMI provides valuable support by:
- Displaying the location of teams in real time to assign the call-out to the nearest one;
- Providing technicians with up-to-date digital maps of the network to immediately locate shut-off valves or electrical substations;
- Optimising routes whilst taking into account traffic conditions and the priority of the emergency.
Find out how to streamline your field operations
If you’re looking for a simpler, more efficient and sustainable way to manage field service in the utilities sector, Nami is the right place to start.
Tell us about your operational context: we’ll show you how Nami can be integrated into your processes, improve efficiency in the field and enable decisions based on reliable data.